No paid removal
Businesses cannot pay to remove legitimate negative reviews.
Policy
No paid removal or ranking change
Commercial relationships must not change review moderation or ranking order.
No ranking changes
Paid, sponsored, claimed, or verified status must not change ranking order.
Clear labels
If paid placements or tools exist later, they must be clearly labeled and separated from ranking logic.
Last updated: January 2025 · [email protected] · Back to Help Center